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About Say It Write
Say It Write
A guide to clear communication in public libraries
A GUIDE TO HELP PUBLIC LIBRARY STAFF COMMUNICATE EFFECTIVELY WITH THE PUBLIC
Contents
1. Introduction
2. What’s clear communication all about?
3. Why Do It?
4. What are you saying?
5. Who are you telling?
6. How to say it in plain and simple language
7. Using the right words
8. Saying it from a single source
9. How to say it
10. Where to say it
11. Display the right way
12. How to tell people where to go
13. Planning how to say it
14. Next steps for public libraries